Frequently Asked Questions

Orders & Shipping

How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.

How long does shipping take?
Orders are processed within 1–2 business days. Shipping takes 3–7 business days depending on your location. Tracking information is included once your order ships.

Do you ship internationally?
Right now we only ship within the United States.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, undamaged, and in their original packaging. Customers are responsible for return shipping costs unless the product arrived damaged or defective. Refunds are issued within 3–5 business days after inspection.

How do I start a return?
Contact us at elevateyourwork2@gmail.com and our team will walk you through the process.

Payments

What payment methods do you accept?
We accept all major credit and debit cards. Additional payment options may be available at checkout.

Products

Are your products assembled or do they require assembly?
[Information needed: please confirm assembly requirements per product so we can answer accurately]

What if my product arrives damaged?
Please contact us within 48 hours of delivery at elevateyourwork2@gmail.com with photos of the damage and we will make it right.

Contact

How can I reach your support team?
Email us at elevateyourwork2@gmail.com. Our support hours are Monday–Friday, 9 AM–5 PM EST. We typically respond within 1 business day.